Return & refund

What requirements must an item meet in order to be able to return it?

We can only accept your shipment if it meets the following conditions:

  • The return must be made 14 days after the date of purchase.
  • The article may not have been opened and/or used.
  • The original packaging is not damaged.
  • The product is still in perfect condition.
  • Products purchased with a discount coupon cannot be exchanged for cash.

You can only return the product if these conditions have been met.

How can I return a product?

Babeurre accepts the return by parcel or post of an item purchased on if it is returned within 2 (two) weeks from the date of receipt of the order by the buyer.

The shipping costs of the return package remain at the expense of the buyer.

To return a product, the buyer must follow these instructions:

Use the original packaging to return the product(s).

Send the package to the following address:
Babeurre / Ansjo bv
Van Schoonbekestraat
2018 Antwerp

Any risk related to the return of the product is borne by the buyer.

When will I receive a refund?

You will be notified by email as soon as we have received your return. We will refund the item within 30 working days of receipt.


If you have a problem with an article, you can without a doubt contact us via and we will try to help you as soon as possible.

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